Diligence is committed to providing you with the very best experience when you shop online with us. You can shop with complete peace of mind or exchange any item purchased from us. In case of returns we will provide full refund for all returned items including items on sale.
- All items to be returned must be unused immediately and in their original condition with all original tags and packaging intact
- Diligence will accept returns of any item shipped, if it is defective or damaged in transit.
- Diligence will send you a new replacement as soon as we receive the return package. In case if you do not wish to get a replacement product, please inform us and we will give a store credit/coupon for your purchase amount, which you can use on your next purchase.
- Do take care that that you pack items securely and safely to prevent any loss or damage during transit. For all self shipped returns, we recommend you use a reliable courier service.
- For self shipped returns no shipping cost will be refunded
How can I exchange/return products bought at Diligence?
To exchange/cancel products, simply get in touch with us over the phone or email. Please make sure that the following address is clearly printed / written on your returns parcel in cases of both pickup and self shipping: Diligence Academy Pvt Ltd, Corp Office:- 192, Diamond Square apartment, Plot No 13A Sector 6, Dwarka New Delhi 110075 India
Can I return products I am not fully satisfied with?
To be eligible for returns, the product must be unused and in original condition. All the tags, seals and original packing are intact. To ensure that your returns are accepted by us, ensure you take adequate care to ensure the product is returned in original condition back to us. In case of rejection of return by us, cost of shipping the product back to you will have to be borne by you.
Do I get charged for returning products?
We will make our best effort to have the items picked up from your place and as such you will not have to pay any fee for the same. In cases where we are unable to arrange for a pickup, you will be required to ship the return yourself.
Simply mail to us or call us at the given phone numbers, in order to cancel an order. In case the order is already shipped, kindly inform us and do not accept the courier. We will deduct actual courier charges in addition to handling charges of Rs 100/- in case the product has already been shipped. The remaining balance amount will be given as store credit/coupon, which you can use on your next purchase. We hope you enjoy our service as much as we enjoy providing it to you!